Training Objective :
1) Participants will be trained with the techniques and effective customer service skills required today and be professional in demanding work environment
2) Participants will be exposed to manage customers professionally in good manner and enhance customer service level to ensure customers sustain in their organizations.
3) Participants will be able to improve their customer service performance to be more professional and effective at their workplace.
Training Outcome :
1)Participants able to understand more and deliver excellent customer service management to their business organization.
2）Participants able to acquire the professional skills to create a positive impact on customer’s impression and align in today’s business environment.
3)Participants able to achieve professional level of customer service skills to develop high standards within the organization.
4)Participants able to use professional knowledge and skill in customer service and be SME ( Subject Matter Expert ) in their organization
Programme Justification :
-This Certification aims to equip working adult with the basic training and skills as Professional Customer Service specialist in performing their jobs in all area of industry .
-This course is suitable for front office and staff who are constantly working on the forefront and meeting or dealing with customers .
Core Module :
- Introduction to Customer Service
- Building Professional Customer Service with RIGHT Attitude
- Understand Customer NEED
- How to WOW Customers And Measure Service Level Performance
- Managing VOCAL and DIFFICULT Customers
- Customer Complaint Management
|Accreditation:||Fully Accredited by UTMSPACE|
|Language:||Conducted in English|
|Mode of delivery:||Blended mode of self managed learning, discussions, face to face tutorial and online support system. Applied learning is the main focus.|
|Number of modules:||6 Modules|
|Lesson timing:||Weekends, 8.00am to 5pm for the convenience of our working professional attendees.|
|Lecturers:||Modules are all conducted by Lecturers from UTMSPACE main campus or by our experienced and knowledgeable lecturers.|
|Assessment:||60% coursework & 40% Final Exam.|
Admissions and Fees
All admission applications should be completed by the following admission deadlines.
Admissions deadline for applications is at the end of every calendar month
The total investment for this program is RM 5 500, excluding application fees.
Company Sponsorship (HRDF claimable)
Self contribution/ Installments
All applicants should fulfill the following requirements:
SPM and 3 years of work experience
Applicants who do not fulfill the above requirement can be placed on special consideration if he/she has work experience. Special admission will be considered on a case by case basis.
Interested applicants please submit the following:
Duly completed application form (download form or collect a form from our office)
Photocopy of all supporting documents (Certificates & Transcripts)
Application fee of RM 300
Please complete the above application process and mail/send in person .
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